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Refund Policy

Last updated: 1.10.26

At SkinLife Care, customer satisfaction is important to us. Please read this Refund & Return Policy carefully before making a purchase, as it explains your rights and our procedures regarding returns, refunds, and exchanges.

1. General Policy Overview

SkinLife Care operates as a dropshipping business, meaning products are shipped directly from third-party suppliers. Due to the nature of skincare products and hygiene considerations, certain restrictions apply.

By placing an order on our website, you agree to the terms outlined in this policy.

2. Eligibility for Returns

You may be eligible for a return or refund under the following conditions:

  • The item arrived damaged, defective, or incorrect

  • The item was lost in transit

  • You received a product that is significantly different from what was ordered

To be eligible:

  • Requests must be submitted within 14 days of receiving your order (EU/EEA customers may qualify under the right of withdrawal; see Section 7)

  • Items must be unused, unopened, and in original packaging, unless defective

3. Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

  • Opened or used skincare products

  • Items damaged due to misuse, improper storage, or allergic reactions

  • Sale or promotional items (unless defective)

  • Gift cards (if applicable)

4. How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

📧 official.skinlifecare@gmail.com
📞 647-834-9689

Please include:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photos or videos showing the problem (if applicable)

Failure to provide required information may delay processing.

5. Refunds (If Approved)

Once your request is reviewed and approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your payment provider

  • Shipping fees are non-refundable, unless the return is due to our error

Refunds may be issued without requiring a return in certain cases (e.g., damaged items), at our discretion.

6. Exchanges

We do not offer direct exchanges.
If eligible, we recommend requesting a refund and placing a new order.

7. European Union (EEA) – Right of Withdrawal

If you are located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason, in accordance with EU consumer protection laws.

Exceptions:
The right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed (e.g., skincare products)

To exercise your right of withdrawal, contact us within the 14-day period.

8. Allergic Reactions & Sensitivities

SkinLife Care is not responsible for allergic reactions or skin sensitivities.
We strongly recommend:

  • Reviewing product ingredient lists

  • Performing a patch test before full use

Refunds will not be issued for reactions caused by known sensitivities or failure to review ingredients.

9. Lost or Delayed Orders

If your order:

  • Has not arrived within the estimated delivery timeframe, or

  • Is confirmed lost by the carrier

Please contact us, and we will investigate. Reshipments or refunds will be issued where appropriate.

10. Chargebacks & Disputes

We encourage customers to contact us directly before filing a chargeback or payment dispute.
Unauthorized or fraudulent chargebacks may result in account restrictions.

11. Policy Updates

SkinLife Care reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page and apply to future orders.

12. Contact Information

If you have questions about this policy or your order, please contact us:

SkinLife Care
📍 Toronto, Ontario, Canada
📧 official.skinlifecare@gmail.com
📞 647-834-9689

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